Return Policies

You can exchange your dance shoes, receive a credit for the value of shoes if your claim is made within 14 days of your purchase. All items must be returned in exactly the same condition as they were received. Sale / Custom pair items will not be issued credits for ‘change of mind’ requests. Customers will be responsible for the Freight cost of returning the item back to our Melbourne office. Return freight costs will not be credited. No refunds are allowed. For sizing issues, you may exchange your shoes within 14 business days of you receiving the product. 

How to return your purchase:

1. Please email your returning request to

2. We encourage you to return the parcel via registered or traceable postal services as all returned parcel remains the responsibility of the purchaser until received by us. 

3. Once the condition of your returned item has been checked, you will receive another order of the same value or a credit for the value of your purchase – whichever you choose.


*Please note that exchanges are to an equal or lesser value of the original purchase price.

*Friendship Shoes reserves the right to change or amend the "Shipping and Return Policy" without notice.  If any policy changes do happen, customer purchases made before these changes will be unaffected.